“We have to realize that sitting in a classroom is not the only way you learn, and it’s certainly not the best way you learn.”

Recently, I shared how Brenda Elliott-Johnson, along with her Character Development team, is successfully leading a growing service-learning movement in her school district.  Elliott-Johnson is the Executive Director of Student Services and Character Development for Guilford County Schools and the 2014 recipient of the G. Bernard Gill Urban Service-Learning Award.  

This week, in part two of my interview, Elliott-Johnson shares the power of service-learning as a tool for educators. In response, I share my experiences as a student involved in service-learning.

Natasha: What would you might say to someone who is critical of the value of service-learning?

Elliott-Johnson: Sometimes the community and the world has a perception that our youth are sitting around playing video games, watching television, going to the mall, or looking in the mirror - caring about themselves. So, I just don’t understand anyone who would be against young people using what they have learned in school to improve their schools and their community. 

One of the things about the service-learning in Guilford County is that it is optional.  We understand that many of our young people have really full, active lives and may not really see this as something that they really have a passion for, or time for.  We have 72,000 children in our school district.  This isn’t going to be the thing that every child wants to do. 

We do believe that our teachers should be using this as an instructional strategy in classrooms because it is a research-based strategy that increases student engagement, reduces discipline and improves attendance. We hope that students that are doing this don’t just want to get an award, but that they have a passion around an issue and they are committed to solving that issue. 

What we try to do in the elementary and middle school levels is build that passion for the [service] work, so it’s natural for them to have a passion for serving their communities in high school.  That’s our goal.  We intentionally made sure it was optional just for that reason.  We didn’t want people to feel obligated to serve.  We wanted people to do this because this is what they are passionate about.   

Natasha: You talked about innovation and problem solving.  Do you remember a specific time or example when you saw a student really grow or something just clicked when they did service-learning?

Elliott-Johnson: We read a lot of the reflections that youth write about their experiences. [At] the middle school down the street, one of their English teachers lead a global awareness project in connecting students to another country that she had actually spent time in as a Peace Corps volunteer.  Those students wrote letters back and forth, and ended up actually writing books for the students there because one of the issues is that they don’t have books. 

Another example - we have students who are developing tutoring programs.  They are helping us address issues of literacy; they are helping us to address achievement gap issues.  [In] one of my favorite projects, we had students lead a senior project called “Malaria Sucks” which was an initiative to purchase and distribute netting in a country with a lot of deaths and illnesses from malaria.  I just see this as the world being opened up to a lot of students.  We have a responsibility as global citizens to help each other.  

Natasha: You described service-learning as an educational tool. Now, this seems to be a point of confusion for some people: the difference between volunteerism and service-learning.  How would you clarify or define what service-learning means?

Elliott-Johnson: When you look at high quality service-learning, when we are talking about service-learning being used as an instructional strategy, we’re talking about a teacher using it as a strategy to teach content in the classroom.  In the classroom it should be a very good balance between the learning and the serving.   

We have to realize that sitting in a classroom is not the only way you learn, and it’s certainly not the best way you learn.  You learn by doing.  Experiential learning is the best learning.  
 

As a student, speaking with Brenda Elliott-Johnson was inspiring. I got to see how educators are finding innovative ways to improve education through service-learning.  She stressed the importance of learning real-world applications and skills through service. Elliott-Johnson believes that service teaches “big picture skills” such as critical thinking and teamwork, and also helps build empathy, reflection, and oral and written communication skills. She sees service as a way to build persistence and global awareness.  Her passion for improving education through service has resulted in the growing success of Guilford County Schools' service-learning program.  For students, this program is opening doors and eyes, which otherwise would remain closed in the classroom. As a student, I personally can attest to the power of learning through service.  

Halfway through grade nine, our guidence counselor visited my English class to talk about opportunities in high school and our future.  What stood out to me most during this session was a story he told about what may happen to a student participating in service-learning.  In the story, a student interested in science starts volunteering at a local hospital.  In time, the student gains insight into the medical field and might even take on a small part time position at the hospital. This experience helps him to grow as an individual and become an engaged member of his community.  With this experience in hand, when the time comes to apply for college, this student has built an interest in medicine upon real-life experiences.  

After hearing this promising story, I decided to find out more about the service-learning program.  I started with volunteering at the library two hours a week to meet the monthly goals I'd set for myself.  From there, I was exposed to other exciting extracurricular and service-learning opportunities where experience and connections started becoming my most prized tools.  I'd become aware of the possibilities available to me, and my volunteer work became about more than counting hours and a piece of paper at graduation.

Spending a few hours sorting books at the library snowballed a whole new chapter in my life centered around service-learning.  I became involved with other nonprofits and service events, joined youth leadership and service organizations, and learned the value of being an engaged member of the community.  I became more outgoing and a better risk-taker.  While engaged in service, I interact with people from different backgrounds and age groups.  I developed better oral and written communication skills, and the confidence to make myself not just seen, but also heard.  

In short, my life has taken a turn similar to that of the student our counselor described to us.  Because of the work of people like Brenda Elliott-Johnson do in the field of service learning, pushing students to solve community problems and apply themselves to more than just school work, I have grown and matured. I have learned more from the opportunities presented by service-learning than from any other experience in my teen and adolescent years.  
 

How have you seen service-learning change your own live or that of someone else’s? 

Empowering NobleLeaders: Service Reflections

Thank you for joining us for another “Empowering NobleLeaders” Blog with Dr. Kristin Joos and Liz Harlan.

Reflection in life, especially when positive, is almost always beneficial. The act of reflection can increase feelings of self-perception personal purpose, and community awareness, as well as increase understanding as to one's role in the greater community. We would like to share with you the importance of reflection on service experiences and offer some insight for both faculty and students on how to do service reflections.  

While a student is volunteering, the service experience can become more meaningful through constant questioning of motivations, asking why one is helping, and keeping those ideas at the forefront of their mind. A student may maintain their motivation to help by keeping track of both the work they do, as well as their initial and ongoing reactions to their service activities. Reflection before, during, and after a service experience is key, to set goals, and to remember and document observations, emotions, and activities. The most important reflection may come after when the student connects their individual experience to the bigger picture, whether it’s a wider community or national/international issue, cultural or environmental cause, or institutional motive. With reflection and further research, a student will gain deeper understanding of oneself, their community, and society. The more one reflects on their volunteer experiences, the more one knows what they like, dislike, and can identify personal strengths. Additionally, students can then use their service reflections to decide how to channel their experiences into greater action or next steps, which can be beneficial both for the individual (e.g., explore new passions or possible career choices) and the community (e.g., organizing one river clean-up to be an ongoing project with other students and community members in the area). 

How to do Service Reflections: 

For students volunteering, it’s easy to get lost in the day-to-day routine. As you begin to look back on your work, here are some helpful ways to take stock and connect to the bigger picture. 

Get started with three easy questions:

What? So what? and Now what? These questions are commonly paired with community service to help participants think about how to channel their experiences into action or next steps. Answer them on your own or with other volunteers. 

What? 

How would you describe the actual work you’ve been doing? What different types of situations have you been involved in and learned from? Whether it’s playing with kids or talking to an elderly person or filing hospital records, describe your day-to-day work. 

So What? 

What did these actions mean? Who did they impact? How did they impact you? How did they affect the community you worked with? How did they contribute to the larger impact your organization (or you) is making? 

Now what? 

Now that you’ve done your service, what are you going to do next? Are there other channels of involvement? What else would you like to know about your site or issue? How will you take this experience and put it to use helping others? What ripple effect will your experiences make for yourself and others? 

How to promote service reflections and service learning for faculty: 

Reflection is a key component of service learning in and out of the classroom. It can be accomplished in many different avenues that students can choose for themselves to fit their learning and creative styles. Encourage students to explore these styles and decide how they would like to record and reflect on their volunteer experience. 

Each time a student volunteers, it is beneficial to take a few minutes to make notes about what they did, what they learned, and how the experience impacted them. These notes will be useful for future reflecting on experiences as well as for possible use in creating a final presentation for a class. NobleHour has an work reflection tool for students exactly for this purpose.  

Engaging in conversation with others (e.g., friends, professors, family) to explain what the student has been doing and why it is important to them is another way to reflect. With a volunteer supervisor’s permission, a student may be able to take photos and document their adventures in service (there may be strict rules requiring permission and releases) and use these visuals later for reflection and sharing. NobleHour enables students to share their photos, videos, and reflections using the Contribute and Share tool.  

One of the main goals of service learning is that students will continue or expand upon their community service even after the final project is done. If students are interested in learning more about their cause or organization, people at the volunteer site are great resources for other contacts and groups that are doing similar work and organizing similar events. 

To maximize the service learning curriculum, components of reflection throughout the semester for students should be interspersed in the syllabus. Class discussion, journal entry writing, online posts, article critiques on surrounding service topics, and a final demonstration or project of the students’ volunteer experiences are wonderful and diverse ways to get students engaged and thinking about their experiences.  

Teachers can guide students' reflection processes in a variety of ways, including, but not limited to: discussion, role play, and journaling. 

Students are encouraged to reflect on their experience and:

• Describe what happened.
• Examine the difference made.
• Discuss thoughts and feelings.
• Place experience in a larger contect.
• Consider project improvements.
• Generate ideas.
• Identify questions.
• Encourage comments from partners and recipients.
• Receive feedback.

To fulfill one of her global health minor requirements in college, Liz took a course called Core Issues in Global Health: Community Health Practice for Refugees. The professor employed a Community Based Service Learning syllabus guideline which included student-led discussions, lectures, presentations, several community guest speakers, papers, posters, and a community engagement project. The class concluded with each student creating a material (paper, art, video, or article) that described their community refugee experience and also would benefit the organization. The professor made it a class requirement to get out into the surrounding community and see for themselves the information they learned about. Liz's work as an after school tutor with Fugee’s Family outside of Emory every week for one semester created meaning for the statistics and health disparities they were learning about for refugee populations in America. She is now able to look back over her paper and final project, and remember how engaged she felt both in class and with the young refugee soccer players at the Fugee’s school house. 

Service learning and service reflections are valuable student and teacher tools and provide numerous opportunities for personal growth and community service. The more these ideas and actions are incorporated into classrooms, from K-12 to higher education, the better students, communities, and the world will be.

Tune in next time for a discussion of the power of volunteering in diverse environments and with diverse people.

"Writing in the Rapids" by Julie Jordan Scott is licensed under CC BY 2.0

Empowering NobleLeaders through Service Learning and Community Engagement

Hello NobleHour community! We're happy to announce that Dr. Kristin Joos, UF faculty-member, and recent college graduate and service-oriented young professional, Liz Harlan, have teamed up to write for our new “Empowering NobleLeaders” blog series. They both found their passions through service learning and community engagement and are eager to educate, inspire, and empower others to do the same. This first post introduces Kristin and Liz, as well as the topics they'll be covering in upcoming blog posts. We're excited to have them on board. Welcome, Kristin and Liz!

A bit about Kristin:

I am the Coordinator of the Innovative Sustainability & Social Impact Initiative in the Center for Entrepreneurship & Innovation in the Warrington College of Business at the University of Florida. I also direct the Young Entrepreneurs for Leadership & Sustainability High School Summer Program at UF, the only summer program in existence where college-bound high school students learn and practice the skills of successful business and community leaders, while being inspired to solve social, environmental, and economic problems. 

As a high school student I participated in a youth organization where I learned the importance of community engagement; I was inspired by the director, a social entrepreneur, who challenged youth to risk their dreams and make a positive impact on society. We were exposed to a plethora of social problems and were encouraged to be part of the solutions. When I was 16 years old I was asked to speak in front of an audience of 2000+ people. I opened my speech with “So many times there is no peace outside our windows: extinction, pollution, unemployment, homelessness, racism, discrimination, disease, neglect, abuse... in our society the list goes on and on...” After early-admitting to college later that year, I decided not only did I want to learn how to solve social problems, I could have a bigger impact on the world if I educated others to do so as well.

I first learned of Social Entrepreneurship in 2000 when attending a conference for an international NGO, and met an Ashoka Fellow. At the time, I was completing my dissertation and studying high achieving teenagers who aspired to make a difference in their communities and the world. From then on, I was committed to dedicating my professional career to educating, inspiring, and empowering students to become changemakers. In 2005, I brought Social Entrepreneurship to UF. My current research and applied interests center around social entrepreneurship, sustainability, corporate social responsibility, service learning and community service, civic engagement, and creating positive social change. I am passionate about teaching and empowering students to use the skills and strategies of business to create innovative and sustainable solutions to social, environmental, and economic problems locally and around the world.

In 2006, I had the pleasure of being named Service Learning Professor of the Year at UF, because of the community service completed by my students. In fact, each year my students complete more than 1⁄4 of the UF President’s Goal of 1 Million minutes of service for all UF students. I am the author of Don't Just Count Your Hours, Make Your Hours Count: The Essential Guide to Volunteering & Community Service, a valuable resource for both service learning students and faculty and greatly appreciate the help of folks at the Corporation for National & Community Service, Campus Compact, and the National Youth Leadership Council.

I believe that education is a life-long process. In 2012 I participated in the International Social Entrepreneurship Programme at INSEAD. In 2013 I graduated from the AACSB PostDoc Bridge Program and was awarded Academic Scholar status. This spring, I will complete a Certificate in Social Entrepreneurship, sponsored by USASBE and the Kauffman Foundation and will also attend the Executive Program in Social Entrepreneurship at Stanford’s Graduate School of Business.

I delight in living in a historic home built in 1912. I find happiness in checking items off my never-ending to-do lists, practicing yoga, reading The Sun Magazine, supporting local farmers, learning to standup paddle board, and collecting quotable cards.

A bit about Liz:

I had the pleasure of working with Dr. Joos in high school with her Windows of Opportunity college and career advising program. In May of 2012, I graduated from Emory University with a B.S. in Anthropology and Human Biology and a minor in Global Health, Culture, & Society, and could not be more grateful to Dr. Joos for helping me in my acceptance to the perfect college fit.

My introduction to service began as a young child with two parents in the military. When I was not playing sports as a teenager, I loved to volunteer at my local library, homeless shelter, or middle school science summer camp. These volunteer experiences soon turned into ongoing community service activities. My mother believed spring breaks at the beach were too luxurious for high schoolers, so I traveled to Nicaragua on a medical service trip with a local church. I fell in love with medicine, other cultures, and decided I wanted to be a doctor. This led me to study Pre-Med and choose my major and minor at Emory, with professors who emphasized community engagement, taught courses in Community Based Service Learning, and urged us to reflect on everything from all perspectives. I was very involved in community service in Atlanta, as well as in Honduras and South Africa.

I value community service for the connections and relationships they create between people. All of my volunteer, internship, and community experiences recently helped grant me acceptance at the University of Florida College of Medicine. I am passionate about my future career of service. I balance work, family, traveling and staying active with helping at the Catholic Worker House in downtown Gainesville, Florida. As an independent and frugal adult, I am pursuing sustainable, local, and free ways to be fully immersed and involved in my community… and loving it!

A bit about the Empowering NobleLeaders Blog Series

We are thrilled to be working with NobleHour to help service learning faculty and community service coordinators find ways to get their students excited about volunteering, the benefits of long-term involvement in community service, and the personal transformation that often occurs. We will explore various topics, learning strategies, and community service programs on this blog, including social entrepreneurship, community service in higher education, how service helps both in college and a career, and leveraging community partnerships. Be on the lookout for our next blog coming soon highlighting how to leverage enthusiasm from MLK-Day service activities (or other Service Plunges) to maintain and sustain long-term involvement.

We're excited to launch this blog series and hope it helps you achieve your goals of engaging students with the community. Please let us know your favorite topics in the comments!